Please note the following policies when requesting an exchange or refund. Maximum Cord Cutters reserves the right to update this policy as needed without notice. Check this policy whenever you intend to make a purchase. Failure to follow these policies may result in the lost opportunity to file for an exchange or refund.
- Dead On Arrival (DOA) or defective products are returned for REPLACEMENT ONLY with the same product and model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
- Defective product must be in original factory carton with all original packing materials.
- Please do not write on the original product packaging.
- Discounted items are final and cannot be returned or exchanged.
- Returned items must have no visible signs of wear or use.
- Please include the reason for the return when making the request.
- For some products, exchange and return requests may require the customer to cover shipping or restocking fees. We will notify you in those situations.
- Lost or damaged products are subject to verification by the Maximum Cord Cutters support team.
- Products that are not eligible for exchange or return may only be eligible for store credit.
- The exact amount of store credit a product is eligible for is determined solely by the Maximum Cord Cutters support team.
- Products which are outside of the 30 day purchase window may only be eligible for manufacturer or extended warranty coverage.
How to request an exchange or refund:
- Go to your My Account page and log in.
- Go to your Orders page and View the order in question.
- From the Order details page, click on the Ask for a Refund to start an exchange or return for a single product.
- To exchange or return an entire order, click Refund my entire order.
- Please enter a reason for the exchange or refund request. Not doing so will delay processing your request.
Once your request is received we will contact you either to request additional information or with additional information about your request within 48 hours.
If you have additional questions you may Contact Us.